Many businesses in the healthcare sector require some form of bespoke web development in order to remain competitive today. But entering into a bespoke development project can be a daunting challenge, with plenty of risks attached to it. 

This article will answer your pressing questions about bespoke web development, and provide you with a step-by-step guide to set yourself up for success when approaching your own project.

In recent years, modern healthcare has been driven forward by great advances in technology. Organisations in the healthcare sector have leveraged cutting-edge digital technology to transform the way healthcare services are delivered for the better. 

But with that positive change comes a shift in expectations to improve technology across the board. 

Whether you’re a practitioner or a healthcare solution provider, you now must deliver your services to your end-users through the latest digital channels if you want to keep up with the rest of the industry. 

If you’re unable to meet modern expectations for an effortless consumer-grade user experience (UX), your clients and partners will be left unsatisfied and may look elsewhere for a more convenient alternative. This can also apply to your internal systems and processes, as your employees also want intuitive digital tools in order to do their work efficiently and effectively.

To achieve this, you need a sophisticated website that serves your users in a way that’s specifically tailored to their needs and preferences, while also supporting your strategic business objectives. Given the complexity of the healthcare sector, that will likely require you to develop a website with bespoke features and functionality. 

Of course, any website you develop also needs to be secure and compliant, and flexible enough to adapt as your business grows or healthcare technology trends continue to evolve. 

Going Beyond the Basics with Bespoke Development 

While a more straightforward, simple website may be sufficient for small and medium-sized businesses, such a limited approach will prevent companies in the healthcare sector from retaining clients and staying competitive. 

If you’re struggling to deliver exactly what your clients or other users are looking for, particularly in an industry as technical as healthcare, you may need to build a bespoke website. This could include anything from: 

• A bespoke client-facing website that represents your brand and provides direct access to your products or services 
• An internal web portal, either for training employees or for networking and sharing of information
• A bespoke intelligence platform with powerful data and analytics capabilities 
• A new content management system (CMS) that can provide greater flexibility and scalability for a portfolio of multiple sites 
• A unique tool to transform inefficient manual processes into a simple digital platform
• A bespoke website that integrates directly with a wide range of other back-end tools and technology, such as your CRM system.

With a bespoke development project, the possibilities – and opportunities for innovation and growth – are virtually endless. You can discuss your current business challenges among your team, and then create something purpose-built to solve those specific challenges.

Of course, coming up with an idea for an exciting new site is the easy part. For many businesses, it’s an additional challenge to know where to go next. To make that easier for you, we’ve provided a simple, proven process here to help you plan and launch a bespoke web development project that will set you up for success.

A Process for Approaching Your Bespoke Development Project 

Start with the “why” and think about what you’re trying to achieve 

As touched on above, it’s important to have a specific reason for building a bespoke site. Whether it’s to achieve a strategic business goal, like customer growth, or overcome a prominent challenge, like inefficient processes, you need a clear purpose. 

Determine exactly what you’re trying to achieve with your website and why it’s being developed. A big part of this will also relate to delivering on a specific need or solving a specific problem for your users as well. 

Thinking of how it will help your users in a valuable way will make it easier to understand what sort of features and functionality you’ll require. 

List all your requirements and use them to create a project brief 

Once you’ve completed that first step, you’ll already see a list taking shape, with requirements for design, usability, capabilities, and so on. 

Note down all those things your website needs to do and use that to create a project brief. This is a simple written document containing all the ideas you think are relevant to your site, including both functional and non-functional requirements.

The purpose of this is to make your request as clear as possible for the design and development agencies you speak to. 

The more specific and detailed your brief is, the better, and that includes things like your initial ideas for cost and timelines. This will help ensure your agency will deliver what you’re asking for on time, within your budget, and matching your specifications. Without a clear, specific brief, you could wind up disappointed and maybe even over-spending.

For a comprehensive guide to creating a brief that will set you up for a successful web design and development project, read our useful article here. 

Evaluate the options for a technology platform to build on

Most websites on the Internet are built using a content management system (CMS). This is almost certainly the type of platform you’ll want to use to create, edit, and publish all the content on your website and manage things behind the scenes. 

Every business is unique, and every bespoke development project is different, so you need to use the work you’ve done in the previous two steps to help you select the right CMS. 

By this point, when you’re evaluating platforms, you should already know your objectives, your requirements, your users’ needs, your budget, your existing technology stack, and so on.

Take all these factors and use them to determine which CMS is the best suited to deliver exactly what you want. 

Something that’s important to note is that integrating a new website with other systems can be complex, particularly if you’re building your site on a new platform rather than an existing one. 

When planning a bespoke development project, you’ll need to consider how easily your new platform will integrate with your other systems. 

We recently produced a helpful series of articles comparing some of the leading CMSs for enterprise website development. You can read those here: 

• WordPress vs Sitecore
• WordPress vs Drupal 
• WordPress vs Umbraco 

Find the right agency partner to design and develop your site with you

As mentioned earlier, you’ll likely need to find a design and development agency to partner with in order to create a bespoke website. 

Building, managing, and supporting a high-performance website in the current technology landscape is extremely difficult, especially in a strictly-regulated industry like healthcare. 

Not only should you look for a partner with a proven track record of delivering bespoke websites, you should also try to find one with healthcare sector-specific experience as well. 

Which agency you choose will have a significant impact on whether your development project is successful, but also on whether or not your new website is successful in the long-term as well. It’s a decision that mustn’t be taken lightly. 

Some of the qualities and capabilities that are important to look for when assessing your options for an agency partner include: 

• Experience working with businesses in the healthcare sector
• A strong portfolio of successful bespoke development projects 
• The expertise to guide you and help you make the best decisions for your project
• Certifications and accreditations 
• Compliance with healthcare sector regulations
• Security and data protection built into the core of your project 
• Secure hosting supported by back-up, disaster recovery, and risk mitigation plans
• Ongoing support services to maintain, update, and optimise your site
• Additional advisory services to help you gain as much value from your technology as possible.

What Does a Bespoke Website Require to be Successful? 

Once you’ve found a CMS and an agency you’re comfortable with, the next step will be to design and develop your bespoke website. 

This will involve working to the requirements you noted in your project brief, but there are also some essential qualities and characteristics of a successful website in the current digital business landscape: 

Enterprise-Grade Hosting 

Ensure your agency can provide enterprise-grade, secure hosting, ideally with managed services, from a trustworthy provider. Not only is your hosting environment responsible for the security of your site and protection of your data, but it can also influence the speed and performance of your site. 

If you’re in a position to build a bespoke website, you’re likely going to be dealing with a high volume of data and a large audience of users, so it’s important that you have a hosting service that can manage that without any disruption to your services. 

User Experience 

Whatever services or products you provide to companies in the healthcare sector, a great UX is the foundation of any successful website. People working in almost all industries now expect the same convenient consumer-grade experience they receive from the technology they use in their personal lives. Your website needs to be as quick and easy-to-use for your visitors as apps like LinkedIn and Amazon. 

This also applies if the sites you’re looking to build are internal-facing for employees. Workforces now also demand a seamless experience with company systems, and providing this will create gains in efficiency as well as competitive advantages. 

A great UX usually leads to a strong ROI. 

Performance and Functionality 

Your website connects you directly to your clients. Flip that to your client’s perspective, your website is a direct reflection of the quality and professionalism of your services.

If your website is slow, or doesn’t give your users what they need in terms of performance or functionality, they won’t hesitate to look elsewhere. 

Security 

Businesses today run on data. The data of your clients, partners, and your own critical data will be at risk if any technology attached to your network is not secure. 

As mentioned earlier, you need to make sure your site is hosted in a secure environment with robust data protection measures in place. But security isn’t just about hosting. Security also comes down to a wide range of best practices, like regularly testing your site and updating your platform.

When your clients and partners are working with highly sensitive medical data, all your technology must also be highly secure and compliant with industry regulations. 

Again, these are all critical things that your agency partner should be experienced enough to handle for you. 

Personalisation

Personalised user experiences are becoming increasingly important for businesses to deliver to their clients and employees these days. One of the key advantages to a bespoke website is that you’re able to provide each of your users with personalised content and services, tailored to their needs, at each stage of their user journey. 

Scalability and Agility 

More often than not, a bespoke website is a key point of differentiation and an enabler of business growth. When you begin to achieve that growth, your requirements will evolve and your website will need to be agile enough to adapt easily without disrupting business continuity. 

When planning and building your new site, ensure it’s developed with long-term growth and seamless scalability in mind.

The Benefits and Advantages of Bespoke Development  

If you’re able to follow this process and incorporate some of these qualities into your new bespoke website, you’ll have something completely unique to your business. This should set you on the right path to accelerated business growth. But a bespoke website, once built and deployed, can begin to deliver a range of additional benefits and advantages too. These include: 

• Boosting engagement with customers, with an outstanding UX and personalised services
• Increasing customer retention and loyalty 
• Enabling real-time interactions with data and greater analytics capabilities 
• Higher adoption rates of internal systems and improved business performance 
• Reducing costs by streamlining inefficient processes and removing outdated technology
• Strengthening your corporate network with enterprise-grade security 
• Achieving competitive advantages in a highly competitive market.

The Healthcare Sector Runs on High-Performance Websites 

As technology continues to evolve and drive more disruption, it’s becoming increasingly important to keep up with the resulting trends. A bespoke web development project allows you to reach beyond the limitations of a basic website and give your users exactly what they need from your services.

It also enables you to create a high-performance website that’s entirely unique to your business, differentiating you from your competition. 

In the current healthcare sector, it’s easy to appreciate why this is quickly becoming a necessity, rather than a “nice-to-have” for many leading businesses. 

To continue learning, read our comprehensive guide to understanding and evaluating the enterprise options for bespoke web development here.

Discover how global healthcare group, Clanwilliam, used bespoke design and development to take their brand to a new level and transform the capabilities of their marketing. 

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Finding a content management system (CMS) that is secure, cost-effective, and capable of delivering a website that meets all your requirements can be challenging.

As we’ve discussed in a previous article, there are lots of excellent CMSs available today, and it’s difficult to know which one will be the best fit for your specific business. 

While most CMSs appear similar on the surface, with the same fundamental functionality, popular platforms like Webflow and WordPress have unique features and capabilities that differentiate them from each other. 

So, selecting between these two different platforms is an important process that requires careful consideration. After all, your CMS is a long-term investment, and you need to know exactly what you’re getting before you make your decision.

To ease this challenge for you, this article will provide a direct, objective comparison between the Webflow and WordPress platforms.

An Overview of Each Platform 

You want a CMS that will enable you to build sophisticated, high-performance websites, tailored to your business, with a set of tools that are simple and easy-to-use. 

Webflow and WordPress can both give you exactly that in their own distinctive styles. Both platforms allow you to build and manage complex websites without deep technical knowledge, but they each take slightly different approaches. 

Webflow

Webflow is a software-as-a-service product, not a typical CMS. That means it doesn’t require any hosting and is primarily delivered via Amazon Web Services (AWS) cloud servers. 

As it’s a complete, mostly self-contained SaaS application, with everything built-in to it from the start, you can get up and running with your Webflow website quickly and easily.

You can use Webflow as a basic no-code website builder straight away. However, as you’ll certainly want to create a more dynamic, engaging website with a high volume of content, you’ll have to enable its CMS functionality to get up and running properly.

WordPress 

WordPress, on the other hand, is a more traditional CMS, intended to build highly scalable, dynamic websites full of rich content. The platform will need to be downloaded on to hosting servers, which can all be taken care of for you if you’re going to be working with an agency partner. 

WordPress is also a free, open-source platform, which means all users have access to its code. That allows talented developers to contribute to improving the platform with innovative new additions and enhancements on a near-constant basis. 

As WordPress is used to build almost half the websites online today, it also has a global community made up of millions of users who offer support, collaboration, knowledge sharing, events, and much more. 

Approachability and Ease-of-Use

A shared benefit of both Webflow and WordPress over certain other CMSs is their ease-of-use.

Both these platforms are approachable with low barriers for entry, even if you don’t have any existing coding or content management experience.

Webflow’s Usability 

As a low-code or no-code SaaS tool, almost anyone can use Webflow to build a website.

It provides a visual drag-and-drop builder with an emphasis on enabling users to create websites quickly and easily.

When using the CMS functionality to add more content to your website, like blog posts, the CMS is simple, allowing you to publish and manage the pages of your site with great efficiency. This is in the style of a classic content editor, which will probably be familiar to you.

WordPress’s Usability 

Almost anyone can use WordPress as well, even if you have no previous content management experience, hence its global popularity. In fact, simplicity and usability are arguably some of WordPress’s greatest strengths.

Almost everything you’ll need to set up and manage your website will be readily available when you first start using WordPress, making it very approachable. The platform provides you with an intuitive user interface (UI) that allows quick and easy publishing, management, and editing of content.

This is made even more efficient thanks to WordPress’s block-based editor. This is a method of building websites that offers significant advantages in flexibility, scalability, and ease-of-use. 

Particularly for large-scale websites that are likely to grow and evolve, this can save your developers valuable time and money, while also reducing your time-to-market.

You can learn all about the advantages of the WordPress block-based editor in our related article here. 

Their Features and Functionality  

For your investment in your CMS to be successful, it will need to have a range of features and functionality which allow you to create a website that delivers on your business objectives.

Webflow’s Features 

As touched on earlier, Webflow is a SaaS application in which almost everything you need is included as standard.

The core Webflow platform is all you need to build your site, although your agency will be able to add extra features for you by embedding code snippets from other services if you need them. 

For example, if you want to create the ability for your visitors to subscribe to your site as members, you could take code from another platform that facilitates subscriptions and use that to integrate the functionality. 

This is where the platforms start to deviate in approach. Webflow’s self-contained nature perhaps makes it a simpler platform because it doesn’t require many plugins, but that also makes it a lot more limited than WordPress.

Because Webflow doesn’t offer any plugins, you won’t be able to add many extensions that work directly in the Webflow interface. This prevents you from having one unified approach to your website management and marketing.

WordPress’s Features 

Most of the things you require to publish content and manage your website on a daily basis come readily available on the WordPress platform. WordPress’s sophisticated, dynamic features that come “out-of-the-box” are a great point of value.

However, if you do need to go beyond the standard functionality of WordPress, that can also be done with relative ease. Working with an agency with WordPress-specific expertise means that you can develop bespoke features and functionality unique to your website with almost no limitations. 

This allows you to tailor your CMS to meet your specific needs, and working with an agency to achieve this can still be very cost-effective. 

Not only that, but passionate members of the global community are always working hard to create new features and extensions that continue to improve the capabilities of the platform for free. 

How Well do they Integrate with Other Systems?

Beyond features, extensions, and plugins, your platform of choice should also be able to integrate easily with other tools and systems that are already present within your business. 

Integrating with your customer relationship management (CRM) platform, your email marketing system, and other software products is an important quality for a CMS to have.

Integrating with Webflow

While Webflow can integrate with some third-party tools, this is another area where the platform is somewhat limited. You can integrate your Webflow site with other tools, but there aren’t many native integrations available. Your agency partner will need to use more code embeds to achieve this, and you’ll have to use separate interfaces in many situations.

For example, using a lead generation form from your CRM on a Webflow site will require you to build the form in the CRM first, then add it to your web page using the embed code.

Not only does this approach create inconvenience for you and your team, but the extra time spent by your agency on more complex integrations will increase the overall long-term cost of the platform.

Integrating with WordPress 

Thanks to WordPress’s vast popularity, and the work of the global community, there are native plugins that can seamlessly integrate your WordPress site with almost any other tool or system. 

Simply add a plugin for any third-party tool to create the ability to access that tool’s functionality directly within your WordPress CMS. 

Even for more advanced requirements that need some bespoke development, like cross-platform automation, it’s usually an easier job for your development agency than it would be with most other platforms. 

How Secure Are these Platforms? 

Security should be a top priority when selecting a CMS. Concerns over cyber security and data protection are ever-increasing for businesses, so you need to ensure something as important as your website is fully secure.

Webflow’s Security 

Webflow is mostly based on AWS, an industry leader in secure hosting, so you can rest assured your platform will be highly secure. Webflow also has additional protective measures in place to bolster the security of all the data on the platform. 

Again, because it’s a SaaS product, this all comes out-the-box and doesn’t require you to take any steps yourself to secure your site.

However, that does mean you’re entirely reliant on Webflow to ensure that security is continually updated and reinforced. Neither you nor your agency partner have any control over the security of your site, which some businesses see as a negative. 

WordPress’s Security 

Your agency partner will typically be responsible for the hosting, maintenance, and security of your WordPress platform. We mention hosting and maintenance here because these things are influential towards ensuring your platform, and your website, are kept secure. 

WordPress is already a very secure platform out-of-the-box, though. There’s no need to think that WordPress’s protection is not robust enough for a large business, even in today’s volatile security landscape. Evidence of this security can be found in the number of global enterprise businesses that have chosen WordPress as their CMS.

Of course, there are vulnerabilities that can arise in certain scenarios, like if your platform isn’t kept fully updated on a constant basis. For this reason, it’s crucial to work with an agency partner who you can trust and rely on when it comes to security, including enterprise-grade hosting and continual platform maintenance. 

You can learn more about the security of the WordPress platform in our in-depth guide here. 

You can also discover 10 useful tips to further improve WordPress security and minimise your risks here. 

The Overall Cost and CTO 

As mentioned earlier, your CMS is not only a big investment, it’s also a long-term one. You ideally need to find a platform that offers good value for money, and a low total cost of ownership (TCO), in order to achieve a strong return on investment (ROI).

Your TCO will be determined by combining everything from your hosting costs, license fees, work with your agency, maintenance, bespoke development, and more.

Webflow

In terms of costs and plans, Webflow is more expensive than WordPress. This SaaS product offers two different types of plans, a site plan and a workplace plan. 

The average enterprise business with a dynamic website will be looking at costs of between £300 and £500 with Webflow. This makes it a far more cost-effective alternative than large-scale CSMs like Sitecore. 

As discussed throughout this article, though, Webflow’s lack of native plugins and integrations will also make bespoke development work more difficult and time-consuming for your agency. This will inevitably drive up the platform’s TCO, and that’s something you should carefully consider when evaluating your options.

WordPress 

WordPress is a more cost-effective platform, with a generally low TCO for most businesses. Its open-source nature means it’s free to use, limiting your initial costs to just hosting, agency fees, and post-deployment support. Any plugins or extensions of the platform will be licensed and paid for separately.

Since WordPress is such an intuitive and easy-to-use platform, any bespoke development work you need your agency partner to complete will still come at a reasonable cost. Similarly, whenever the WordPress platform is updated, testing and maintaining your site can be done in just a few hours. This creates a significantly lower TCO than you’d have with almost all other enterprise CMSs.

Make the Right Choice for Your Business 

Webflow and WordPress are both good platforms in their own right, with plenty of value to offer. The key thing to understand when making this comparison is that your CMS of choice needs to align with your business’s unique requirements and specific objectives. 

For instance, Webflow might be a suitable choice for one of your smaller competitors, but that doesn’t mean it will necessarily be a good fit for you if you need more advanced features and functionality. 

Whether you’re developing a bespoke website from scratch, or migrating your existing site to a new platform, you must ensure your CMS can deliver on your needs both now and as your business grows over time.

If you need further help selecting a CMS for your website project, read our comprehensive guide to understanding and evaluating the options for large businesses here.

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Summary

In this article, we’ll outline the end-to-end steps of what takes place in a thorough user experience (UX) and user interface (UI) web design process and discuss what modern web design requires to be successful.

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You may have read our in-depth guide to creating a brief for a web design and development project. A brief can be used to capture all your ideas and requirements before discussing your project with any web design and development agencies. 

Once you’ve completed your brief, and evaluated your options for agency partners, you’ll be ready to launch into your website project. 

An end-to-end website project is typically organised into phases, which will usually be structured as follows: 

1. Design
2. Development
3. Quality Assurance Testing
4. Migration and Launch.

We’ve provided a detailed breakdown of these phases in a recent series of articles. This series is intended to give you a clear understanding of the full end-to-end process involved when working with an agency to design and develop a website. This will help you remove any apprehension heading into this kind of project and set you up for success.

The Current State of Web Design

“Design is not just what it looks like and feels like. Design is how it works.”

Steve Jobs, Co-Founder and former CEO of Apple.

While web design does focus on the visual aspects of the site, there’s a lot more to it than just the aesthetic elements like colour schemes and typography. 

Web design is a complex blend of branding, user experience (UX) design, user interface (UI) design, graphic design, content creation, layout and structure, accessibility, and much more.

The design of your website needs to be visually attractive but, more importantly, it also needs to be simple and easy-to-use. Your website needs to find the perfect balance between supporting your strategic objectives and serving your clients with a seamless experience. Of course, that’s much easier said than done, which is why it’s so important to find an experienced partner you can trust to guide you through the process. 

Outlining the Web Design Process 

Phase 1 – Research and Planning

The phase that underpins  EVERYTHING!

A good agency will have absorbed everything in your project brief. They should also have worked hard to understand your perspective and your requirements from your website, before you’ve even agreed to work together. 

Once you’re preparing to launch the project, the research and planning phase will then go beyond that initial information gathering exercise. 

The objective of this phase is to define the full scope of the website, including its design, its features and functionality, its content, and everything else involved. 

Your site will be discussed in extensive detail, and then research will be conducted into some key areas that will inform your design and development, such as:

• Strategy
• Website Data 
• Target Audience
• Industry Landscape
• Competitors.

Whether you’re making small updates to an existing design or completely rebranding your business, it’s equally important to use this research to inform every decision you make. That’s because every element of your site’s design must be made to support your business goals and serve your target audience with a great user experience (UX). 

This research and planning phase is essential in enabling you and your agency partner to do that. 

Phase 2 – Visual Exploration

This exploratory phase involves defining the most appropriate and effective visual direction to take with your site. 

The main tool used to help determine the right visual identity for your website is a set of mood boards. These are a visual compilation of different options for colour, typography, structure, images, and other visual components that are used to tell your brand’s story through your website’s design. 

A good agency partner will usually present around three mood boards to help shape the direction, then collaborate with you to narrow it down to one final version. 

Visual exploration, like most processes within web design and development, will be collaborative and iterative. You’ll be presented with ideas by your agency partner, then given the chance to provide feedback across several rounds of revisions. 

Phase 3 – User Experience (UX) Design

The UX design process is the phase in which you work with your agency’s UX specialist to create a blueprint of the website functionality. 

This involves creating wireframes (either low-fidelity or high fidelity) that help you visualise the design and outline your website visitors’ flow through the pages into your main calls-to-action. This is the way the website’s design works strategically to drive outcomes that align with your business goals.

This phase takes place before working on the site’s visual design to ensure the two separate aspects complement each other. 

Phase 4 – User Interface (UI) Design

From there, your user interface (UI) will be designed. The styles, fonts, and look and feel of the site from the mood boards will be applied to the wireframes. 

Your agency will likely present you with a design for your homepage before moving on to the rest of the site. This will typically be done on a desktop screen size, but it can be done on mobile if you want to take a mobile-first approach. Once this is complete, it will then be designed across the relevant breakpoints.

After completing this process, your agency partner will be ready to enter into developing your website.

Making Complex Processes Simple

As technology continues to become more advanced, more and more of our daily lives now take place in a digital-first context. This means:

• Your target audience now has a shorter attention span, and less patience when browsing websites and services online
• Your target audience also has more choice of options than ever before when choosing who to buy from. 

In order to succeed, your website’s design requires careful planning, research, and a strategic approach if it hopes to meet the demands of the modern client.

Working with a specialist design and development agency is a proven approach to ensuring you gain a website that meets your requirements and delivers on the expectations of your target audience. 

Completing a process like the one outlined in this article will enable you to design a website that can become your clients’ go-to online source when they have a need. 

As mentioned earlier, we’ve provided a step-by-step guide to each of these phases to make the process even easier for you. 

To learn how to easily navigate the research and planning phase of a web design and development project, read our next article here.

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For designers, it’s almost an impossible task to effectively deliver a project without understanding the joint language of design. This terminology and jargon can often get thrown around in meetings, although it’s good practice to read the room and speak a mutual language it’s good to get a little insight. Below is a glossary of essential UX/UI terms grouped into topics.

General terms

Accessibility
A measure of a web pages usability for a range of people, including people with disabilities.

Design system
A document that houses design components and styles to use across a website or product, ensuring consistency.

Design thinking
The process of creating and executing strategic ideas that solve problems.

Flat design
A form of design that focuses on minimalism using 2D elements and strong colours.

Human-centred design
An approach that finds solutions with a human perspective in every step of the design process.

Information architecture
Or otherwise known as a sitemap, is the structural design of information.

Landing page
A stand-alone page that a person lands on after clicking from a digital location.

Onboarding
A flow that guides the user through a set of instructions such as choosing preferences, product usage and UI elements.

Responsive design
A design and usability process that adjusts content based on the device screen size.

UI Design
This determines how an interface will look and guide the user on how to interact with a product such a colour choices and layout.

Usability
The quality of the start-to-end user experience.

UX Design
The process of determining how a digital product should work based on relevant user research and best practices.

Acronyms

CTA (Call to action)
A graphical component that guides the user through the main flow and encourages them to take a specific action. Normally it will be the element that stands out most on a page.

CWV (core web vitals)
Are three metrics that score a user experience loading a page, those are: how quickly content loads, how quickly a browser loads the webpage and how unstable the content is as it loads.

GA (Google Analytics)
A web analytics service offered by Google that tracks and reports web traffic.

KPI (Key performance indicators)
A Performance measurement approach based on certain metrics over a certain time period.

MVP (minimum viable product)
A version of a product that is released with just enough features that deliver on the initial user needs to then improve and develop further.

PM (Project manager)
A person that leads a team in order to achieve all the project goals in a set of timelines.

SVG (Scalable Vector Graphic)
A two-dimensional vector-based graphical element that is scalable and widely supported across the web.

SWOT (strengths, weaknesses, opportunities and threats)
A marketing tool that identities assess your business and analyse your competitors.

Design Process

A/B testing
A UX method that involves showing two versions of a specific page or product to see which one works better.

Card sorting
A technique that can be used by both UX designers and users that help determine the information architecture of the product based on logical ordering.

Cluster mapping
In other words, an affinity diagram is for sorting UX user findings into organised sets to lay down the foundations for desirable features.

Competitor analysis
A research method that shows strategic insights into a competitor’s features, functions and even visual positioning.

Eyetracking
A study that allows researchers to evaluate the movements of a particular user when they are using a product.

Focus group
Typically a researcher will talk to a group of people to find out opinions and generate ideas on the product or service.

F shaped pattern
Is a layout designed to guide the user’s eye to specific information based on human behaviour.

Mockup
A visual representation of a product in an environment could be a concept or the finished product.

Moodboard/style scape
Is a collection of visual inspiration gathered from an initial concept to visually communicate an idea.

Prototype
Is an early version of a product that is simplified to test main user journeys and functionalities.

Sketch
There will always be a place for pen and paper. At this stage in the prototyping process, a researcher can quickly come up with design solutions and compare them to determine the best one.

Storyboard
A visual way of communicating the user journey. 

Usability testing
An approach that is done typically throughout the whole design process, ensuring that the product has ease of use and matches the user’s requirements.

User flows
A flow that represents a users task from an entry point to a desirable end one.

User interview
A one-on-one chat that can gather information for a user persona and insight on their behavioural habits on a product and or service.

User journey
Like the user flow, a user journey is a route that maps out their journey from beginning to end, the difference is that a journey includes emotions and behavioural choices.

User Stories
A narrative-based resource that sums up the patterns of how they interact with the product, focusing on motivations and frustrations.

Wireframes
A low-fidelity design that focuses just on structure and layout without clouding the mind with visuals. Its purpose is to ensure the interaction between user and interface is solid.

Design elements

Breadcrumbs
A layered component that allows users to navigate through multi-level pages.

Contrast Colour
Ensuring there is enough visibility between two colours to the layer or text is legible and ideally meets WCAG standards.

Grid
Is a layout system with rows and columns, making it easier for designers and developers, also for making clean and symmetrical interfaces for users.

Layout
The order of certain content such as text and images are laid out on a page.

Navigation
An organised hierarchy of information allows the user to find the information they are looking for.

Typography
Typeface or Font. there is a difference. A Font is a weight or variation of a typeface and typography is the arrangement of those styles to ensure it’s legible and appealing.

White space
Or negative space is the strategic positioning of elements on a page so they have room to breathe and for people to absorb content. 

Widget
A self-contained design component that has certain functionality. 

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For over two decades, Google has been the dominant force in search, shaping the way users access information online. But recent data and a declining share price indicates Google’s once-unquestioned supremacy is beginning to show cracks.

As of January 2025, Google’s market share had remained under 90% for four consecutive months, sitting at 89.78%. This decline marks a significant shift, as prior to October 2024, the last time Google’s market share dipped below 90% was in March 2015. Meanwhile Alphabet, Google’s parent company, has seen its stock price fall 20% (as of March 11, 2025) following a disappointing earnings report and volatility in the US stock market.

While Google remains the dominant player, growing competition from other search engines, AI-driven search alternatives, increased scrutiny over search result quality, and evolving user behaviour all raise serious questions about the company’s long-term future. SEOs, digital marketing professionals and businesses must take note of these shifts and prepare for a changing landscape.

Google’s Declining Market Share: Key Trends

Google’s market share had been above 90% since 2015, but the recent downturn suggests a gradual erosion of dominance. October 2024 marked the lowest point in over a decade (89.34%), highlighting a downward trajectory that coincides with competitors like Bing and Yandex making small but notable gains:

• In October 2024, Bing recorded its second-highest market share ever (4.16%), the highest since 2011.
• Yandex reached a record-high market share of 2.78% in the same month.
• This decline in Google’s market share does not account for AI-based search alternatives, meaning the real shift could be even more pronounced.
• Whilst Google is still dominant and search competitors still pale in comparison, the direction of the trend is noteworthy and something SEOs and businesses should closely monitor.

A recent study of UK and US users found 27% now prefer AI chatbots like ChatGPT over traditional search engines. AI-driven search alternatives are altering user behaviour by providing direct answers without the need for traditional search engine result pages as tools like ChatGPT and Perplexity AI, powered by Large Language Models (LLMs), deliver instant, research-driven responses, reducing reliance on Google for informational queries.

This shift to LLMs and AI platforms is underlined by data showing:

• 57% of respondents use AI daily.
• 49% see AI and traditional search engines as interchangeable.
• 67% believe AI will replace traditional search within three years.

In response, Google has started integrating AI into its search experience via the Google Search Generative Experience (SGE), or AI Overviews. 

However, reaction to Google’s jump into AI has been mixed, with concerns over bias, accuracy, and its role in increasing zero-click searches, leading to outcry from the SEO world and from companies harmed. Education platform Chegg is suing Google regarding Google’s AI Overviews, alleging AI-generated content is infringing on their educational material. There are numerous examples of AI Overviews providing users with incorrect information, including suggesting users can eat rocks, stick cheese to pizza with glue, and misattributing awards to different musicians, including claiming US indie musician MJ Lenderman has won 14 Grammys, when the true number is zero, which corresponds with a recent Vox Media survey found that 42% of respondents believe Google Search is becoming less useful. While Google’s lead remains substantial, the shift suggests that users are actively exploring alternatives—not just AI tools, but competing search engines as well.

Anecdotal evidence from popular forums like Reddit suggests growing dissatisfaction with Google’s search results. Users have expressed frustration over declining result quality, increased ad placements, and ineffective AI-generated search responses:

• “Does Google realize they already had a really good search engine? The AI doesn’t work. It sucks.” (5.6k upvotes)
• “It’s shaping up to fit in with the shockingly poor Google Search results that are loaded with sponsored garbage.” (2.3k upvotes)
• “Even when you get to the first results, they are usually useless articles, AI-generated content, or sales pitches.” (2.3k upvotes)

But for now, this criticism is not slowing Google down. Recent data claims AI Overviews now appear in 42% of Google search results, and last week Google announced AI Mode, search results pages which now only exclusively show AI-generated results.

The Search Landscape has vastly changed in a short amount of time, with SEO professionals and businesses reliant on Search left no choice but to adapt to these changes. From our recap of BrightonSEO back in October 2024, we reported that when an AI Overview appears in a Google search, organic click-through rates (CTR) drop by 70%. By January 2025, a new study has revealed this estimated CTR decline to have reached 84%.

SEO isn’t dead or dying, but is evolving at a faster pace than we’ve become accustomed to. Declining CTRs due to more AI Overviews means data optimisation is more important than ever, as is having the knowledge and resources to capitalise when opportunities arise.

This evolving search landscape presents both challenges and opportunities for SEO and digital marketing. With AI reshaping user behaviour, businesses must consider multi-platform strategies and optimise for AI-driven search as well as traditional search engines. SEO remains essential, but the rise of AI-driven platforms underscores the importance of conversion optimisation and data analysis. Businesses need to make the most of their traffic, and the utilisation of tools like Google Analytics 4 (GA4) and Looker Studio for tracking user behaviour and refining marketing strategies has never been more important.

Google’s Stock Price Downturn After February’s Earnings

At the time of writing, Google’s parent company Alphabet has seen its stock fall by 20% since its most recent earnings report. Revenue growth in key sectors, including cloud computing, fell short of expectations which fuelled investor concerns as Wall Street firms cut Alphabet’s price target, citing increased competition and AI disruption. This includes Morgan Stanley, J.P. Morgan, Morgan Stanley and Citi. Analysts have explained this is due to tougher year-on-year comparisons in search revenue and anticipated increases in expenditures, such as higher spend on AI to adapt to the changing market. 

Google remains the dominant player in search, but its supremacy is being tested as alternative search engines, privacy-focused platforms, and AI tools gain traction. The company is heavily investing in AI and cloud services to counteract market shifts, including plans to increase capital expenditures with $75 billion earmarked for AI development and expansion. Google has also invested $3 billion into Anthrophic, and have been boosted by the Department of Justice recently deciding not to proceed with a plan that would’ve required Alphabet to sell its stakes in AI firms. 

Google is heavily investing in AI and cloud computing to maintain its competitive edge, but its cloud division’s underperformance and search revenue expectations raise questions for Wall Street, investors, SEOs and businesses about its long-term dominance. SEOs and businesses must prepare for a future where Google is no longer the sole gateway to online visibility.

Of course, there’s wider geo-political uncertainty and volatility in the stock markets stemming from the policies of the Trump administration. But this sort of stock downturn and decline in market share isn’t a surprise to many within the SEO community. SEOs and businesses crave consistency and stability, and the flurry of sweeping changes from Google over the past two years has provided anything but.

So what does the future hold?

Google’s declining market share reflects a broader shift in how users seek information. While AI-powered search tools and alternative search engines continue to grow, SEO remains crucial. The past year has seen the term Generative Engine Optimisation (GEO) coined, focusing on optimising content for discoverability by LLMs. For marketers and businesses, this marks a wider shift, from not just ranking well in search results, but adapting to the evolution of user behaviour as LLMs continue to gain precedence. 

Companies must adapt by:

• Tracking and analysing search trends across platforms.
• Optimising for both traditional search and AI-driven search tools.
• Enhancing conversion funnels to capitalise on the traffic they do receive.

The search landscape is changing, and businesses that evolve alongside it will be best positioned for success. At SoBold, we can help you navigate these shifts and develop a strategy that keeps you ahead in an AI-driven digital world.

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