WordPress Support

Strengthening relationships, building businesses
On-going support

The relationship doesn’t stop when your site launches. After all, businesses change over time, which means your site may need to change too.

Staying by your side is how we help you maintain, upgrade, and evolve to take advantage of new opportunities. (We stay by each others’ sides, too: our whole team works from a single office.)

There’s more. We treat support and maintenance as a different matter to development, with separate teams dedicated to each function. No confusion, no distractions to your service. It’s why so many of our clients stay customers for years.

Ongoing Website Changes
Plugin Updates
Security Monitoring
Analytics Reporting
+ more
WordPress Support & Retainer Clients

Why choose us for WordPress support


Inhouse team puts collaboration front and centre


Dedicated support team assigned to each client


Deep skills and know-how, across a broad set of roles

Our service standards

All services are done within our working hours 9-5, Monday to Friday.

With retainer

Without retainer

Initial Response
Target Resolution

Major outage affecting a large number of users. Critical commitments cannot be met. Important financial, image or regulatory implications.

< 15 minutes

< 2 hours


Website useable with severe restrictions. Performance severely degraded.

< 30 minutes

< 4 hours


Affects a small number of users and does not impact service level.

< 4 hours

< 1 day


Bugs that do not affect user productivity or experience.

< 1 day

< 5 days

Functionality requests

< 1 day

Whilst SoBold will try to ensure that work is scheduled in within 24-48 hours, SoBold can guarantee development scheduled to start within 5 days or as agreed with the client

Not sure what you need?

If you don’t know what capacity of support you might need, that’s absolutely fine.

We can talk through potential options – as bespoke as you need – to find out what suits your needs best, and go from there.

Get in touch


What our clients say

Popular FAQs about WordPress Support

Yes, we are more than happy to come to your office to go through things. We are a friendly bunch so we jump at the opportunity to see our clients!

We do! With all training, we provide user guides which include tutorials about ‘how to update’ all of the editable elements of the site.

We do not manage emails and IT for our clients but we do work closely with several agencies that do. We work closely with the team at Chalkline and strongly recommend their services. Feel free to get in touch with us and we would be delighted to introduce you to their team.