WordPress Support

On-going support

The relationship doesn’t stop when your site launches. After all, businesses change over time, which means your site may need to change too.

Staying by your side is how we help you maintain, upgrade, and evolve to take advantage of new opportunities. (We stay by each others’ sides, too: our whole team works from a single office.)

There’s more. We treat support and maintenance as a different matter to development, with separate teams dedicated to each function. No confusion, no distractions to your service. It’s why so many of our clients stay customers for years.

Ongoing Website Changes

Plugin Updates

Security Monitoring

Analytics Reporting

+ more

WordPress Support & Retainer Clients

Why choose us for WordPress support

Efficiency

Inhouse team puts collaboration front and centre

Communication

Dedicated support team assigned to each client

Experience

Deep skills and know-how, across a broad set of roles

London Based WordPress Support

With a retainer

Credit packages can be customised to your needs, letting you purchase and pre-book blocks of development time at a discounted rate.

Clients on retainer gain access to our WordPress support team and developers – all based in our London office – with issues managed through our support ticketing system.

Without a retainer

We’re also happy to work with clients on a project basis, to help manage websites in any capacity.

Expect incredible flexibility, adaptability, and resourcefulness – with (of course) a friendly face. Many choose a zero-commitment agreement, and only pay for what they need, when they need it.

Plugin updates

To prevent vulnerabilities and security issues, plugins need to be updated to their latest versions.

When not updated plugins could affect your website; breaking and conflicting with other elements and plugins.

Updating plugins is fairly straightforward.

SoBold take a copy of the website and in a staging environment, update them individually, and test them to ensure all the latest versions are secure.

We document all updates and once successful push the site live with the updated versions and share the documentation with our clients.

Not sure what you need?

If you don’t know what capacity of support you might need, that’s absolutely fine. We can talk through potential options – as bespoke as you need – to find out what suits your needs best, and go from there.

Our service standards

All services are done within our working hours 9-5, Monday to Friday.

With retainer

Without retainer

Rating

Initial Response

Target Resolution

Critical

Major outage affecting a large number of users. Critical commitments cannot be met. Important financial, image or regulatory implications.

< 15 minutes

< 2 hours

High

Website useable with severe restrictions. Performance severely degraded.

< 30 minutes

< 4 hours

Medium

Affects a small number of users and does not impact service level.

< 4 hours

< 1 day

Low

Bugs that do not affect user productivity or experience.

< 1 day

< 5 days

Functionality requests

< 1 day

Whilst SoBold will try to ensure that work is scheduled in within 24-48 hours, SoBold can guarantee development scheduled to start within 5 days or as agreed with the client

Critical

Major outage affecting a large number of users. Critical commitments cannot be met. Important financial, image or regulatory implications.

< 1 hour

< 4 hours

High

Website useable with severe restrictions. Performance severely degraded.

< 2 hours

< 6 hours

Medium

Affects a small number of users and does not impact service level.

At the first available time

Low

Bugs that do not affect user productivity or experience.

At the first available time

Functionality requests

At the first available time

Whilst SoBold will try to ensure that work is scheduled at the first available time, this is usually within 1-2 weeks

Not sure what you need?

If you don’t know what capacity of support you might need, that’s absolutely fine.

We can talk through potential options – as bespoke as you need – to find out what suits your needs best, and go from there.

Get in touch

support@soboldltd.com

You’re in capable hands

Sam Phillips

Technical Director

Will Newland

Managing Director

What our clients say

The SoBold team replicated its success from a previous web development project by introducing a professional and high-quality solution. Their work has enabled us to have a smart, efficient, and professional website.

Katie Stedman

People and Office Manager, Arenko Group

SoBold are our go-to agency for any development work on our website. We are a business heavily focused on our digital presence and rely on the website for leads, SoBold have optimised our site and made massive improvements over the past few years. Their work is of a high standard and completed very quickly.

George Hosegood

Director

Working with SoBold has been superb, their delivery of our new website redesign was fast, smooth and of the highest quality. Their ongoing management is excellent with responsive communication – creating a close working relationship where no question or query is too small. Having a dedicated developer has enabled our team to focus on what our website should do, leaving the “how it does it” to the experts.

Luke Baker

Digital Marketing

I have been working with SoBold for the last 6 months in varying capacities. From designing our website, to managing our digital media spend. Will & his team are always available & ensure my ever changing needs are met! I would highly recommend SoBold.

Nicola Addison

Founder, Cover Ninja

The website has generated new leads for the business and received compliments from current and past clients. SoBold is open and adaptable, quickly making any requested changes to the site. Their team is communicative and hard-working.

Sam Markham

Co-Founder & Director

Everything you need under one roof

The whole SoBold team is inhouse, meaning you benefit from a truly collaborative approach.

View all services

WordPress Development WordPress Development Websites / WooCommerce / Plugin Development / WordPress Multisite Learn more

Technical SEO Support Technical SEO Support

WordPress Support WordPress Support Ongoing Website Changes / Plugin Updates / Security Monitoring / Analytics Reporting Learn more

WordPress Training WordPress Training User Guides / Video Calls / Face to Face Workshops Learn more

WordPress Website Hosting WordPress Website Hosting 24/7 Expert Support / Green Hosting / Maximum Security / Spare-Tyre Disaster Recovery Learn more

Cookie Management with Cookiebot Cookie Management with Cookiebot GDPR Compliance / Cookiebot Integration / Bespoke Cookie Consent Management Solutions Learn more

Everything you need under one roof

WordPress Web Design WordPress Web Design Research and Discovery / User Personas / Moodboards / High Fidelity Wireframes / UI Application / Usability Testing Learn more

WordPress Development WordPress Development Websites / WooCommerce / Plugin Development / WordPress Multisite Learn more

Technical SEO Support Technical SEO Support

WordPress Support WordPress Support Ongoing Website Changes / Plugin Updates / Security Monitoring / Analytics Reporting Learn more

WordPress Training WordPress Training User Guides / Video Calls / Face to Face Workshops Learn more

WordPress Website Hosting WordPress Website Hosting 24/7 Expert Support / Green Hosting / Maximum Security / Spare-Tyre Disaster Recovery Learn more

Cookie Management with Cookiebot Cookie Management with Cookiebot GDPR Compliance / Cookiebot Integration / Bespoke Cookie Consent Management Solutions Learn more

The whole SoBold team is inhouse, meaning you benefit from a truly collaborative approach.

View all services

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Popular FAQs about WordPress Support

Can you come into our office?

Yes, we are more than happy to come to your office to go through things. We are a friendly bunch so we jump at the opportunity to see our clients!

Do you prepare user guides?

We do! With all training, we provide user guides which include tutorials about ‘how to update’ all of the editable elements of the site.

Do you manage emails and IT or just WordPress websites?

We do not manage emails and IT for our clients but we do work closely with several agencies that do. We work closely with the team at Chalkline and strongly recommend their services. Feel free to get in touch with us and we would be delighted to introduce you to their team.

Read all FAQ

Can see what you need? Let’s not waste any more time

Announcement

SoBold’s 2022 Round-Up

Can see what you need? Let’s not waste any more time

Announcement

SoBold’s 2022 Round-Up