WordPress Support

Strengthening relationships, building businesses
On-going support

The relationship doesn’t stop when your site launches. After all, businesses change over time, which means your site may need to change too.

Staying by your side is how we help you maintain, upgrade, and evolve to take advantage of new opportunities. (We stay by each others’ sides, too: our whole team works from a single office.)

There’s more. We treat support and maintenance as a different matter to development, with separate teams dedicated to each function. No confusion, no distractions to your service. It’s why so many of our clients stay customers for years.

Ongoing Website Changes
Plugin Updates
Security Monitoring
Analytics Reporting
+ more
WordPress Support & Retainer Clients

Why choose us for WordPress support

Efficiency

Inhouse team puts collaboration front and centre

Communication

Dedicated support team assigned to each client

Experience

Deep skills and know-how, across a broad set of roles

Our service standards

All services are done within our working hours 9-5, Monday to Friday.

With retainer

Without retainer

Rating
Initial Response
Target Resolution
Critical

Major outage affecting a large number of users. Critical commitments cannot be met. Important financial, image or regulatory implications.

< 15 minutes

< 2 hours

High

Website useable with severe restrictions. Performance severely degraded.

< 30 minutes

< 4 hours

Medium

Affects a small number of users and does not impact service level.

< 4 hours

< 1 day

Low

Bugs that do not affect user productivity or experience.

< 1 day

< 5 days

Functionality requests

< 1 day

Whilst SoBold will try to ensure that work is scheduled in within 24-48 hours, SoBold can guarantee development scheduled to start within 5 days or as agreed with the client

Not sure what you need?

If you don’t know what capacity of support you might need, that’s absolutely fine.

We can talk through potential options – as bespoke as you need – to find out what suits your needs best, and go from there.

Get in touch

support@soboldltd.com

What our clients say

Popular FAQs about WordPress Support

Yes, we are more than happy to come to your office to go through things. We are a friendly bunch so we jump at the opportunity to see our clients!

Yes, we have a great portfolio of brand guidelines that we have created for our clients – and we’d be happy to share them with you as a taste of what we can do for your project.

Yes. We’re happy to take your existing designs at any level from finished layouts to a back-of-envelope sketch. And, of course, work with you to make them better.

Yes. We’ve worked with several clients on long-form content like annual reports, and would be happy to produce both templates and final designs for you. We also enjoy relationships with some of London’s top copywriters and can offer content creation as a separate service.