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WordPress Agency Account Manager

In this role you will work closely with the Design and Development teams and our clients with a key focus on proactively growing our client accounts.
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START DATE: ASAP

JOB TYPE: FULL TIME

JOB LOCATION: LONDON

SoBold is a high-performance, website design and development agency based in London. We have gone from strength to strength since our inception in 2014 and now is the time to super-charge this.

We are looking for an Account Manager to join our growing team. We work with medium to large size enterprises across a range of different industries.

In this role you will work closely with the Design and Development teams and our clients with a key focus on proactively growing our client accounts.

Reports to

  • Direct report Managing Director
  • Works with Lead Developer
  • Works with Client Support Desk

Work Composition

  • 50% Client enquiries
  • 30% Building relationships
  • 20% Business Development and Administration

Key Responsibilities

  • Establish strong and positive ongoing relationships to generate new business.
  • Work closely with our clients to improve their account with SoBold and deliver a positive experience.
  • Prepare proposals related to current a future sales opportunities.
  • Provide monthly updates to the Managing Director giving information about current relationship and sales activity.
  • Proactively grow our client accounts with suggestions across Design, Development and other digital channels – even if these aren’t within SoBold’s current offering.

Key Requirements

  • Minimum 2 years’ experience in Account Management at an Agency
  • Have a strong understanding of WordPress and the mechanics behind it
  • Be innovative and bring ideas to the table about how to grow accounts
  • Have strong confidence when communicating with our clients in person, over email or over the phone
  • Be able to manage multiple projects and tasks at once
  • Knowledge of Search Engine Optimisation

Benefits

  • A salary of £30,000 – £35,000 depending on experience
  • Annual discretionary bonus
  • Private Healthcare
  • 25 days holiday
  • A hybrid working environment, with up to 2 days working from home per week

You will not be considered for this role unless you submit a cover letter explaining why you think you are suitable for the role and company as well as your portfolio highlighting previous work experience.